1. Remote Connection
After you reach out to us by either our contact form or by calling 1-800-269-4085, our technician will get your authorization to establish a secure remote connection between your computer and theirs.
2. Diagnosis
The technician will then perform a free diagnosis of your problem, but will also offer a free review of your operating system, startup programs, registry, and internet browsers to verify if they need configuration adjustments. All our technicians are professionally trained and have earned us an A+ rating from the Better Business Bureau.
3. Adjust or Repair
After diagnosing your problem, you can have it addressed by choosing either a one-time repair or by subscribing to one of our two support packages. Our support packages give you instant and ongoing access to our technicians. This not only provides ongoing maintenance of your computer but also anytime assistance with email platforms, internet browsers, printers, routers, virus and malware removal, software installation and more.
