I had a serious problem with my MacBook Pro and was angry and frustrated. The technicians at Box Support calmed me down and I explained to them my problems. They took over my computer and within a half an hour they had me up and running. I highly recommend Box Support for its efficiency and reliability. I appreciate James and the other tech’s helping me correct problems (serious ones) on my computer. I’m back online and able to get my mail now. Thank you for having very qualified tech’s to help with AOL. Just a note to say how pleased I was with the assistance I received today from Box Support. I had no idea how infected my computer was, I just knew it was very slow and I was getting constant pop ups. I called because I couldn’t open my e-mail. I am so glad I called. Both the intake person and the technician were wonderful; very professional and very helpful. They explained everything very clearly so I had no trouble understanding everything. Thank so much to each of you. Greatly appreciated all the help and support. They were very kind and clear to explain what they were doing. Box Support did very well with the problems I had and they seem to be very professional. I am hoping my computer problems do not happen again. Thanks. Thank you for the fast and efficient manner in which you cleaned up my computer. I was even thinking of getting rid of it and getting a smart phone instead. Box Support was very helpful, they answered all the questions I had as many times as it took me to understand. I am very pleased with the company, well at least so far. I was locked out of my gmail for starters. Come to find out my computer was having problems. Well, your staff got me back on track. I want to thank your support team for their patience and the awesome job they did. Thank you for this service. Both gentlemen I spoke with were very kind and explained everything to me. I would tell other people about your service. The techs have been very helpful and all is working fine. I just had wonderful service, a gentleman from Box Support by the name of James, helped me and was so patient with me in teaching me more about my computer. I was at a point of total frustration, and was thinking of cancelling. I have been very unhappy with the computer, but now feel more confident in continuing and going forward. I am so pleased with the service I received from the technicians from Box Support. I feel they could not have done a better job upgrading my computer and giving me the necessary information to get help, if I need it in the future. I will tell everyone I know what a wonderful online security company you have and the best customer service any business could offer. I experienced an excellent time with Truman during the cleaning of my computer. He was very professional and quite knowledgeable about what the problem was and how to correct it. He was very friendly, exhibiting confidence that the problem will be corrected. Having a previous experience in seeking technicians like him, I have a base from which to make this observation. Employees like Truman are valuable asset in today’s complex technical world. Excellent communication, checked in prior to arrival as requested and there were no issues with the install and service. Box Support was very prompt, thank you for the work! Box Support was amazing, they made 100% sure we were completely satisfied before completing the job!